FAQ
What is automation?
Automation is the use of technology to perform tasks with minimal human intervention. It involves using software or systems to carry out repetitive or complex activities that humans traditionally handle. This approach aims to streamline processes, enhance efficiency, and reduce human error
How do you determine which processes are suitable for automation?
Determining which processes are suitable for automation involves a thorough analysis of your business operations. We are looking for processes that are standardised and repetitive, rule-based, has high volume, error-prone, time consuming or data driven.
Will automation lead to job losses in my company?
While there may be some initial concerns about job displacement, the overall goal of automation is to enhance business operations and create a more dynamic and efficient work environment. Tasks can be reallocated, allowing employees to focus on more strategic, creative, and value-added activities. This can lead to job enrichment rather than job loss. While some roles may change, new opportunities can emerge. Employees may need to learn new skills to manage and work alongside automated systems, leading to a shift in job responsibilities rather than elimination.
What types of processes can be automated?
Many types of processes can be automated, especially those that are repetitive, rule-based, and time-consuming. Examples are data entry and management, customer support, invoice processing, HR processes and more.
What kind of support and maintenance do you offer post-implementation?
We understand that business processes can evolve due to market demands, technological advancements, and regulatory updates. After implementing automation, we offer flexible support and maintenance packages to accommodate these changes. Our team works closely with you to update and refine your automated processes, ensuring they continue to meet your business needs efficiently and effectively.
What kind of return on investment (ROI) can I expect from automation?
Automation boosts cost savings by reducing manual labour expenses while driving increased productivity with 24/7 operations. It ensures improved accuracy by minimizing errors, leading to enhanced efficiency and faster workflows. With scalability, businesses can grow while keeping cost increases minimal. Better compliance reduces regulatory risks, and employee satisfaction improves as teams focus on meaningful work instead of repetitive tasks.
Can you customise automation for any business?
Yes, we customise automation solutions to fit the specific needs of your business, regardless of industry. We design our systems to integrate seamlessly with your existing processes, ensuring maximum efficiency and effectiveness.
What technologies do you use for automation?
We focus on automated systems using Microsoft 365 environment. This includes Power Automate, SharePoint, Excel, Outlook and Teams.
How do you ensure the security and privacy of our data during automation?
We safeguard your data with data encryption, securing it in transit and at rest. Access controls ensure only authorised personnel can access sensitive information, while multi-factor authentication (MFA) adds an extra layer of security. We adhere to compliance standards like POPIA. Audit logs and monitoring track access and changes, helping detect threats. Data loss prevention (DLP) prevents accidental sharing of confidential information.
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